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Do I have to sign a contract with Toto?
No, not at all – we don’t claim any rights to your designs or require anything from you. We just act as a service for you to sell your stuff, then pay you your commission at the end of each month.
Do I need to use Toto exclusively?
No. If you’ve got a merch deal already, or use someone else to print your tour merch, or sell anywhere else online already – that’s fine. Use us too!
What if I want to deactivate my Toto account?
To end your use of Toto Merch, just email info@totomerch.com and we'll delete your Toto account and shop. This will delete your shop, all your account data and sales numbers, and unsubsribe you from all Toto newsletters.
What about getting t-shirts to take on tour?
We can do this for you too! Because we’ve got a good relationship with suppliers, we might be able to get bulk orders done cheaper than you could find yourself. Just e-mail us with details of your requirements and we’ll see what we can do. Alternatively, you’re totally free to use another supplier if you prefer.
What image types can I upload?
At the moment, Toto supports JPG, GIF and PNG formats.
What image size/resolution should I use?
We print at a resolution of 200 pixels per inch, so a 2000 x 2000 image would come out at 10 x 10 inches. Each different product has a different size printable area.
The easiest way of making sure your artwork is the correct size and format is to use each product's template which you can download during the product creation process.
How many colours can I use?
As many as you like! Well, technically around 16 million we think, but who’s counting? We can handle gradients as well.
Unlike traditional screen printing methods that you might be used to, we can print any number of colours without the price being affected – think of it as running the garment through a huge inkjet printer.
Do you support transparency?
Yes – upload a PNG with transparencies and it will show up just right in Toto.
Do you support vector graphics?
Not at the moment, but we’re working on it.
What type of audio files can I upload?
We accept MP3 files for single tracks (or bundled downloads), and ZIP files for collections of tracks. That way you can just ZIP up all the tracks on your album, and add any extras you want to like PDF liner notes or JPG artwork.
How does my customer get their audio product? How do you stop them sharing it around?
When someone buys an audio product, they’re sent a one-time link to download the file – so if they download it then send the link to a friend, it won’t work. If they delete the file by mistake and want to download it again, they can log into their Toto account and request a new link.
What kind of products can I print on?
The answer to this is ever-changing as we add new products, so just start creating a product and you’ll see all the options (you don’t need an account).
What sizes and colours can I make available?
Garments go on sale in all the sizes we offer for that product – typically Small, Medium, Large and XL, although some products are available in XXL and other sizes too.
For each garment you put on sale, you can choose which colours to make available – it’s best to limit it to the ones that look best with your design, so as not to overwhelm your customers with too much choice!
Posters and canvases use international paper sizes, and we offer A4, A3, A2, A1 and A0.
What printing technique do you use?
All our t-shirts are printed using a fairly new technique called Direct-to-Garment (DTG). Rather than traditional screen printing which involves set-up costs so is unsuitable for small runs, DTG is economical for even one-off orders. At its simplest, it’s just like using an inkjet printer – but with a t-shirt in place of the paper.
How durable is the print?
Incredibly so. Because the ink is injected directly into the material (so it feels smooth, rather than sitting on top of the shirt like a screen print), it doesn’t crack with wear and washing. We’ve got shirts which we’ve washed literally hundreds of times, and they look as good as the day we printed them.
How is the base price calculated?
The base price is the amount it costs us to actually get the item printed, plus a bit extra to cover our other costs like web space, staff and biscuits. The base price varies for different product types, depending on how much it costs us to buy them in. If you choose to print on more than one area (like the back and the front), this adds a bit to the base price to cover the cost of the extra ink.
What mark-up should I add?
It’s up to you – you’ll have the best idea of how much your fans will be willing to pay and how much other bands like you are charging. You can set your mark-up at zero to encourage people to walk around with your logo on their chest, or bump it up as high as you like.
You can change the mark-up for each product whenever you like, so feel free to experiment then study your sales data to find the optimum price point.
What does Premium membership get me? How much does it cost?
This is ever-changing as we add awesome new features, so you’re best off checking the [Premium page]
Everything is calculated in line with the calendar month. This means that if you sign up for Premium with 5 days left in the month, your first month’s fee will be 5/30ths of the full month fee.
How do you charge me for Premium?
Rather than taking your credit card details, we simply deduct your membership fee from any commission you earn in a given month.
If your earnings in any month are less than the Premium fee, we’ll send you a Paypal funds request for the difference. You’ll have 7 days to pay, after which your account will be downgraded to the free plan.
How do I get paid?
As long as you’ve entered your Paypal address, you’ll get paid automagically. We will send you an e-mail when we’ve worked out how much we owe you and made the Paypal transfer.
If you’ve not entered your Paypal address and we come to pay commission at the end of the month, your earnings will be forfeited and will go to charity instead. We’ll try to chase you up if we notice that this is going to happen, but can’t guarantee doing so.
Please note that we can’t be responsible for payments that go missing if you’ve entered the wrong Paypal details.
When do I get paid?
We pay you on the first working day of each month for sales made in the preceding month. If a customer subsequently returns one of your products for a refund, we will deduct that amount from your next month's commission.
How much will I get on the next payday?
You can check this at any time on your Dashboard or the ‘manage products’ page.
